Job Summary

As a Retail Sales Representative (RSR), you play an essential role in delivering excellent service to our clients and supporting the sales operations of the branch. You serve as the first point of contact for walk-in clients, provide product information, and ensure that customer needs are met in a timely and professional manner.

In addition to supporting day-to-day branch activities, this updated job description reflects the need for strong follow-up, effective communication, and active participation in the Customer Loyalty Program. Your work directly impacts customer satisfaction, repeat business, and the overall success of the branch.

Key Responsibilities

• Provide accurate product, pricing, and availability information.
• Prepare and process quotations, sales orders, and invoices.
• Manage credit accounts cautiously and effectively.
• Assist in achieving monthly and quarterly sales targets as agreed with Sales Manager.
• Provide content from contractors on finished roofs (i.e. photos, videos) to showcase on social media platforms.
• Conduct ongoing competitor research related to pricing, product offerings, and promotions, sharing insights with Sales Manager.
• Support and develop the Contractor Loyalty Program by adding two (2) new contractors every month and providing suggestions and ideas beneficial to the program.
• Coordinate with operations on timely delivery.
• Follow up with customers on order status and satisfaction and update quotation register/sales pipeline as necessary.
• Maintain accurate customer records and assist with basic reporting on customer activity.
• Follow up on complaints or quality issues as needed.
• Participate in product training and support daily branch operations.
• Prepare daily deposits when the Branch Manager is away.
• Report any product quality or delivery issues to Operations and Inventory Managers in a timely manner.
• Follow up on company-generated walk-in leads promptly and professionally.
• Provide exceptional service support and assist in resolving customer complaints and queries.
• Complete monthly stock counts (to be submitted on the last open day of the month).
• Order adequate stock and ensure stock is replenished in a timely manner.

Key Performance Indicators (KPIs)

• Customer satisfaction and positive feedback
• Accuracy and timeliness of quotations and order processing
• Response time to customer inquiries
• Repeat customer engagement and loyalty program participation
• Contribution to monthly reporting and team goals
• Professionalism in handling complaints and resolutions

Expectations and Conduct

You are expected to:

• Represent the company with a professional and customer-first attitude.
• Communicate clearly, respectfully, and effectively with customers and team members.
• Maintain confidentiality and accuracy in handling customer data.
• Take initiative in learning about new products and promotions.
• Demonstrate reliability, punctuality, and accountability in daily tasks.

Job Summary

Drivers’ priorities are customer satisfaction and transporting items in a safe, timely manner. The Delivery Driver will pick up and drop off items while adhering to assigned routes, time schedules, and the Road Traffic Laws of Trinidad and Tobago.

You should be willing to work as part of the delivery team in order to ensure that items are complete, packed correctly, and safely delivered to the correct client.

To succeed as a Delivery Driver, you should be polite and prompt with a commitment to providing clients with an excellent experience. You should be thorough in ensuring orders are properly fulfilled, committed to work safety, and passionate about customer satisfaction.

Duties and Responsibilities

• Assist in loading and unloading the truck.
• Ensure truck is loaded and secured properly.
• Ensure the correct quantity of materials (type/description) leave the branch, note any short items, and report immediately to dispatch.
• Ensure delivery notes are signed by clients and returned to Lifetime Roofing Ltd.
• Maintain telephone contact with base or Manager to receive instructions or be dispatched to a new location to provide assistance when required.
• Ensure the vehicle is cleaned on a daily/weekly basis and report any malfunctions.
• Respond to customers efficiently and effectively via telephone and in person.
• Establish and maintain effective working relationships with co-workers, supervisors, and the general public.
• Perform communication duties in an efficient, professional, and courteous manner.
• Maintain regular, consistent, and professional attendance, punctuality, and personal appearance/hygiene.
• Adhere to relevant health and safety practices.
• Pursue personal development of skills and knowledge necessary for effective performance of the role.
• Perform any other duties deemed necessary or assigned by Directors and/or Managers from time to time.

Driver Requirements

• High School Diploma or equivalent.
• Valid driver’s license / Trinidad and Tobago Permit for the class of vehicle to be driven.
• Clean driving record.
• Special licenses may be required to operate certain vehicles.
• Minimum of 5 years’ experience driving the required vehicle class.
• Ability to adhere to assigned routes, schedules, safety procedures, and Road Traffic Laws of Trinidad and Tobago.
• Strong time management and customer service skills.
• Ability to walk, drive, and lift/carry heavy items for extended periods.
• Strong attention to detail.
• Ability to clearly communicate vehicle problems both verbally and in writing.
• Ability to check mechanical components of the vehicle.
• Ability to identify when a vehicle is operating in poor condition.
• Ability to monitor gauges and instruments while driving.
• Ability to change or assist in changing flat tires.
• Ability to exercise good judgment while operating vehicles.
• Ability to detect leaks on unit, engine, air circuit, and hydraulic systems.
• Ability to check tire pressure and tread depth.
• Sound knowledge of the Road Traffic Laws of Trinidad and Tobago.
• Sound knowledge of cities, villages, and towns throughout the country.

Physical Requirements

• Proper work attire.
• Good oral and written communication skills.
• Fit for work certificate.
• Any pre-existing conditions or injuries must be declared.

Job Summary

The IT Software and Digital Transformation Assistant is responsible for supporting and maintaining the company’s entire IT infrastructure. This includes installation, configuration, troubleshooting, and maintenance of hardware and software systems, as well as participation in digital transformation initiatives. The Assistant ensures all systems are up to date and secure while providing exceptional user support.

The role also involves equipment procurement and managing key systems such as GPS tracking, PBX, CCTV, VPN, email, and mobile devices. The Assistant shall perform any other duties as assigned by the IT Manager.

Duties and Responsibilities

To assist in providing support for:

Hardware and Software Support

• Install, configure, maintain, and upgrade all hardware and software.
• Troubleshoot and resolve computer issues in a timely manner.
• Recommend and assist in the purchase of parts or equipment.
• Maintain inventory of IT assets.

Network and Server Maintenance

• Support the maintenance of LAN/WAN infrastructure, servers, and VPN.
• Monitor and maintain firewall, antivirus, and overall network security systems.
• Ensure regular data backups and retrieval processes for critical information.
• Ensure user systems are up to date.

Technical Support

• Provide first-level technical support and computer aid to staff.
• Manage and maintain user accounts, email configurations, and mobile devices.
• Support software systems including productivity tools and internal applications.

Specialized Systems Management

• Maintain GPS tracking systems for the vehicle fleet.
• Administer and troubleshoot PBX phone system.
• Maintain and troubleshoot security camera systems (CCTV) and alarm systems.

Software and Platform Administration

• Ensure smooth functioning of the Odoo CRM/ERP platform.
• Assist with data entry and system updates within Odoo as needed.

Consumables and Procurement

• Monitor and order printer/copier consumables.
• Support in the issuing of IT-related materials.

Digital Transformation

• Assist in the planning, execution, and support of digital transformation initiatives to improve workflow efficiency and productivity across departments.
• Support the automation of manual processes and the implementation of new digital tools or platforms.
• Facilitate user onboarding and adoption of new digital platforms.

Skills/Competencies

• Strong troubleshooting and problem-solving skills.
• Working knowledge of network and server administration.
• Detail-oriented and able to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation skills.
• Ability to work independently and as part of a team.

Qualifications & Experience

• Possessing a Bachelor Degree in Information Technology or related field.
• Five CXC O’ levels, including Mathematics and English.
• At least 2 years of experience in an IT support role.
• Knowledge of Windows operating systems.
• Familiarity with network equipment, PBX systems, and CCTV.
• Experience with Odoo CRM/ERP platform is an asset.
• Knowledge of Microsoft Office Suite and general productivity tools.
• Strong understanding of network and system security protocols.

Place & Hours of Work

• Place of Work: Lifetime Roofing Ltd: Head Office: 26C&F O’Meara Industrial Estate, Arima, Trinidad and Tobago.
• The employee shall be required, on occasion, to travel to other company branches to provide technical support or to carry out duties as assigned by the IT Manager.
• Hours of Work: Monday to Friday, 8:00AM to 5:00PM
• Saturday: 8:00AM to 12:00PM

Performance Evaluation

Following is a summary of the KPIs:

• Timely resolution of IT issues.
• Uptime and reliability of IT infrastructure.
• Accuracy and timeliness of equipment procurement.
• System and data security maintenance.
• Proper functioning and monitoring of GPS, PBX, and security systems.
• Efficient user support and system updates.
• Regular maintenance and backup operations.

Job Summary

The Maintenance Attendant is responsible for providing general repair, upkeep, and support services to ensure that company facilities, equipment, and tools remain functional and in good working order.

The role involves performing routine maintenance tasks, assisting with repairs, and responding to day-to-day issues across the company’s buildings and assets.

Key Responsibilities

1. General Repairs & Upkeep

• Carry out minor plumbing, carpentry, electrical, and painting repairs.
• Assist with assembly, installation, and relocation of equipment and fixtures.
• Perform minor welding, patching, or replacement work when required.

2. Preventative Maintenance

• Support preventative maintenance programs for facilities and equipment.
• Inspect buildings, equipment, and tools for wear, damage, or malfunction.
• Report potential hazards or required repairs to supervisors.

3. Facility Support

• Assist with landscaping, cleaning, and general upkeep of company property.
• Ensure proper waste disposal and compliance with environmental standards.
• Provide support during company events, renovations, or special projects.

4. Safety & Compliance

• Follow all workplace safety policies and use protective equipment.
• Assist in ensuring that company premises meet TTBS and safety standards.
• Immediately report unsafe practices or conditions.

5. Record Keeping

• Maintain logs of completed work, inspections, and repairs.
• Support inventory checks of tools, materials, and equipment.

Required Skills

• Basic technical skills in carpentry, plumbing, electrical, and mechanical work.
• Ability to troubleshoot and perform small-scale repairs independently.
• Strong attention to detail and safety awareness.
• Manual dexterity and ability to operate hand and power tools.
• Good communication and teamwork skills.

Qualifications

• High school diploma or equivalent.
• Vocational training or certification in general maintenance is an asset.
• Minimum 2 years’ experience in facility or equipment maintenance.

Working Conditions

• Work performed both indoors and outdoors in varying conditions.
• Exposure to dust, noise, and occasional use of chemicals or cleaning agents.
• Requires physical activity such as standing, bending, lifting, and carrying equipment.
• May be required to work evenings, weekends, or respond to urgent maintenance requests.

Place & Hours of Work

• Place of Work: Lifetime Roofing Ltd - Head Office: 26C&F O’Meara Industrial Estate, Arima, Trinidad and Tobago.
• Hours of Work: Monday to Friday, 8:00AM to 5:00PM
• Saturday: 8:00AM to 12:00PM

Job Summary

As a Retail Sales Representative (RSR), you play an essential role in delivering excellent service to our clients and supporting the sales operations of the branch. You serve as the first point of contact for walk-in clients, provide product information, and ensure that customer needs are met in a timely and professional manner.

In addition to supporting day-to-day branch activities, this updated job description reflects the need for strong follow-up, effective communication, and active participation in the Customer Loyalty Program. Your work directly impacts customer satisfaction, repeat business, and the overall success of the branch.

Key Responsibilities

• Provide accurate product, pricing, and availability information.
• Prepare and process quotations, sales orders, and invoices.
• Manage credit accounts cautiously and effectively.
• Assist in achieving monthly and quarterly sales targets as agreed with the Sales Manager.
• Provide content from contractors on finished roofs (photos, videos) to showcase on social media platforms.
• Conduct ongoing competitor research related to pricing, product offerings, and promotions, sharing insights with the Sales Manager.
• Support and develop the Contractor Loyalty Program by adding two (2) new contractors every month and providing suggestions and ideas beneficial to the program.
• Coordinate with operations on timely delivery.
• Follow up with customers on order status and satisfaction, and update quotation register/sales pipeline as necessary.
• Maintain accurate customer records and assist with basic reporting on customer activity.
• Follow up on complaints or quality issues as needed.
• Participate in product training and support daily branch operations.
• Prepare daily deposits when the Branch Manager is away.
• Report any product quality or delivery issues to Operations and Inventory Managers in a timely manner.
• Follow up on company-generated walk-in leads promptly and professionally.
• Provide exceptional service support and assist in resolving customer complaints and queries.
• Complete monthly stock count (to be submitted on the last open day of the month).
• Order adequate stock and ensure stock is replenished in a timely manner.

Key Performance Indicators (KPIs)

• Customer satisfaction and positive feedback.
• Accuracy and timeliness of quotations and order processing.
• Response time to customer inquiries.
• Repeat customer engagement and loyalty program participation.
• Contribution to monthly reporting and team goals.
• Professionalism in handling complaints and resolutions.

Expectations and Conduct

You are expected to:

• Represent the company with a professional and customer-first attitude.
• Communicate clearly, respectfully, and effectively with customers and team members.
• Maintain confidentiality and accuracy in handling customer data.
• Take initiative in learning about new products and promotions.
• Demonstrate reliability, punctuality, and accountability in daily tasks.

Job Summary

The Scaffolding Rigger is responsible for the safe assembly, erection, modification, and dismantling of scaffolding structures to support company projects and operations.

The role requires strict adherence to health and safety standards while ensuring scaffolding is secure, stable, and compliant with TTBS regulations. Rigging duties also include assisting in lifting and securing materials, maintaining scaffolding components, and supporting the scaffolding team in meeting operational timelines.

Duties and Responsibilities

• Assemble, erect, and dismantle scaffolding structures according to specifications.
• Ensure all scaffolding is properly braced, secured, and stable before use.
• Inspect scaffolding components for damage or defects before and after use.
• Safely assist with rigging and lifting operations when required.
• Maintain scaffolding materials, tools, and equipment in good condition.
• Support supervisors in scaffolding layout planning and modifications.
• Ensure proper housekeeping and organization of scaffolding storage areas.
• Follow company procedures for issuing and returning scaffolding components.

HSE Accountabilities & Expected Behaviours

• Follow all HSE rules at all times.
• Stop any work recognized as unsafe and report immediately to the Supervisor.
• Report all accidents, incidents, or near misses to the Supervisor promptly.
• Use scaffolding equipment and rigging gear as designed, with all safety features intact.
• Treat colleagues and clients with respect and professionalism at all times.
• Follow company HSE procedures, permits, risk assessments, and checklists.
• Use all required PPE correctly and consistently.
• Maintain safe housekeeping practices around scaffolding and work areas.
• Participate in HSE training, toolbox talks, and site inspections.
• Ensure full compliance with TTBS, OSHA, and company safety regulations.
• Adhere to all COVID-19 protocols and vaccination requirements.

Required Skills

• Strong understanding of scaffolding assembly, rigging techniques, and safety practices.
• Ability to work safely and confidently at heights.
• Physical strength and stamina to handle heavy scaffolding components.
• Attention to detail to ensure scaffolding structures are secure and compliant.
• Good teamwork and communication skills to work effectively with supervisors and crew.
• Ability to follow instructions and work under strict safety procedures.

Qualifications

• Minimum of three (3) CXC O’Level passes, including Mathematics and English.
• Certification in Scaffolding or Rigging (OSHA, CITB, or equivalent).
• At least 2 years’ experience in scaffolding erection and rigging operations.

Place & Hours of Work

• Place of Work: Lifetime Roofing Ltd - Head Office: 26C&F O’Meara Industrial Estate, Arima, Trinidad and Tobago.
• Hours of Work: Monday to Friday, 8:00AM to 5:00PM
• Saturday: 8:00AM to 12:00PM

Job Summary

The Scaffolding Supervisor is responsible for managing and overseeing scaffolding operations, including planning, erection, inspection, and dismantling of scaffolding structures.

This role ensures that scaffolding crews work safely, efficiently, and in compliance with TTBS and OSHA standards. The Supervisor coordinates scaffolding activities to meet project requirements, manages riggers, and ensures proper inventory and use of scaffolding materials.

Duties and Responsibilities

• Supervise scaffolding riggers and allocate daily tasks.
• Plan scaffolding layouts to meet project requirements and deadlines.
• Conduct inspections of scaffolding structures to ensure safety and compliance.
• Prepare daily and weekly reports on scaffolding operations and material usage.
• Maintain inventory control of scaffolding components and tools.
• Provide training, guidance, and toolbox talks to scaffolding crew.
• Coordinate with project managers and contractors to align scaffolding schedules.
• Report and investigate any scaffolding-related incidents or unsafe practices.
• Ensure compliance with company standards and government regulations.

HSE Accountabilities & Expected Behaviours

• Ensure all scaffolding activities are conducted safely and in compliance with regulations.
• Stop any unsafe work and enforce corrective action immediately.
• Lead by example in following all HSE rules and safe systems of work.
• Report all accidents, near misses, or unsafe conditions to Management.
• Conduct regular toolbox talks and safety briefings with scaffolding crew.
• Ensure all employees use PPE and follow safe work practices.
• Maintain good housekeeping and enforce safety barriers around scaffolding areas.
• Actively participate in audits, inspections, and HSE programmes.
• Ensure compliance with COVID-19 protocols and vaccination requirements.

Required Skills

• Strong leadership and team management skills.
• In-depth knowledge of scaffolding systems, structures, and safety standards.
• Ability to read and interpret technical drawings and scaffolding plans.
• Excellent communication and interpersonal skills for coordinating with multiple stakeholders.
• Strong problem-solving and decision-making abilities in dynamic work environments.
• High attention to detail in planning, inspections, and reporting.

Qualifications

• Minimum of five (5) CXC O’Level passes, including Mathematics and English.
• Certification in Scaffolding Supervision or equivalent training.
• Minimum 3–5 years’ experience in scaffolding, with at least 1–2 years in a supervisory role.

Place & Hours of Work

• Place of Work: Lifetime Roofing Ltd - Head Office: 26C&F O’Meara Industrial Estate, Arima, Trinidad and Tobago.
• Hours of Work: Monday to Friday, 8:00AM to 5:00PM
• Saturday: 8:00AM to 12:00PM